Knowledge Employee
AI Help Desk
An AI Help Desk sits on your help centre and answers customer questions from your documentation. Common queries get instant answers 24/7 — your support team focuses on the questions that actually need human judgment.
Custom pricing — scope-based Request a Quote →
SaaS productsE-commerceEdTech platformsFintechHealthcare apps
FreshdeskZendeskIntercomNotionConfluence
Common questions about AI Help Desk.
60–80% for products with well-maintained help documentation. The agent handles the common questions; humans get the complex ones.
Yes. When it can't resolve an issue, it creates a Freshdesk/Zendesk ticket with the full conversation context attached. The human agent picks up with full history.
English and Hindi are standard. Additional languages available depending on your customer base.
Every answer has a thumbs up/down. Bad ratings are flagged for your team to improve the documentation.
Yes. Fully responsive widget for web and SDK integration for mobile apps on request.