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AI Support Assistant
An AI Support Assistant sits on your website or help centre and answers customer questions from your documentation — pricing, how-to, troubleshooting. 60–80% of common support queries are deflected instantly, without a ticket or a wait.
Starting from
From ₹75k SaaS productsE-commerceEdTech platformsFintechHealthcare apps
FreshdeskZendeskIntercomNotionConfluenceGoogle Drive
Common questions about AI Support Assistant.
A FAQ page requires users to find the right question. This agent understands what the customer is asking — in their own words — and finds the answer from your docs.
60–80% for products with well-maintained help documentation. The agent handles common questions; humans get complex, nuanced ones.
Yes. When it can't resolve an issue, it creates a Freshdesk/Zendesk ticket with the full conversation context attached.
Notion pages, Confluence, Google Docs, PDFs, and HTML help centres. We train it on your actual help content during setup.
Every unanswered question is logged. We review them monthly and update the knowledge base — improving coverage over time.